Introduction
Metro ICT ("we," "our," or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our SaaS services.
Information We Collect
We collect the following types of information:
1. Personal Information:
Contact Information: Name, email address, phone number, and physical address.
Account Information: Username and password.
2. Usage Data:
Service Usage: Details about how you use our services, including your interactions and activities within our platform.
Device Information: Information about the device and browser you use to access our services, including IP address, browser type, and operating system.
3. Transaction Information:
Payment Details: Billing information, including credit card details, transaction history, and payment preferences.
How We Use Your Information
We use the collected information for the following purposes:
1. Service Delivery:
To provide, maintain, and improve our services.
To process transactions and manage your account.
2. Communication:
To communicate with you regarding your account, transactions, and any updates or changes to our services.
To send promotional and marketing communications, with your consent.
3. Compliance and Security:
To comply with legal obligations and enforce our terms and conditions.
To detect, prevent, and address security issues and fraudulent activities.
Information Sharing and Disclosure
We may share your information with third parties in the following circumstances:
1. Service Providers:
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
2. Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
3. Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
4. Protection of Rights:
We may disclose your information to protect the rights, property, or safety of Metro ICT, our users, or others.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
Your Rights and Choices
1. Access and Correction:
You have the right to access and correct your personal information held by us. You can update your account information through your account settings or by contacting us.
2. Opt-Out:
You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.
3. Data Portability and Deletion:
You may request a copy of your personal information in a structured, commonly used, and machine-readable format. You can also request the deletion of your personal information, subject to certain exceptions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this policy. Your continued use of our services after the changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@odoo.co.ke