Trust & Service Center

Service commitments, legal policies, and operational updates for the KAWI SaaS platform.

Service commitments

Every onboarding subscription includes a managed Odoo workspace, monitored infrastructure, and provider-run recovery workflows.

  • Basic: Email support during business hours with next-business-day response targets.
  • Standard: Email and chat support with same-business-day response targets.
  • Enterprise: 24/7 escalation path with incident coordination and scheduled change communication.

Operational visibility

Use these pages to track platform health and planned updates before your team is affected.

System status Release notes

Backups and recovery

  • Automated backups run nightly with retention based on your subscribed plan.
  • Restore and recovery requests are tracked through audited provider workflows.
  • Customer portal backup actions follow access controls linked to your account membership.

Commercial and legal references

Review the contractual and privacy terms governing platform use.

Terms of Service Privacy Policy

Support contacts

Launch checklist

  1. Approve onboarding details and settle the initial invoice.
  2. Confirm admin ownership and invite operational users.
  3. Bookmark status and release pages for internal monitoring.
  4. Route legal/privacy requests through the contacts listed here.